Brandheroes.shop is owned and operated by
8900 Randers, Denmark
Brandheroes.shop appears in most sales as middle-man and not the seller. In those cases, it is the partner, and not Brandheroes ApS, who delivers the purchase. The partner is responsible for the fulfillment of the Agreement and is the Consumer's actual Contracting Party.
In cases where Brandheroes is responsible for the sale, it will be clearly stated on the product page and in the order confirmation under the name of the product that it will be delivered by Brandheroes Studio
Limitation of Liability on product purchase from partners
Brandheroes ApS disclaims as far as possible any liability for the goods that you receive from the partners in connection with purchases on Brandheroes.shop
The product(s) in question are provided by the partner in his name and on his behalf. The partner is responsible for the fulfillment of the Agreement and is the Consumer's actual Contracting Party.
As a result, Brandheroes ApS is not responsible for any errors and / or defects in connection with the partner's supply of goods purchased through Brandheroes.shop, unless otherwise required by mandatory legislation.
As a result of the above, Brandheroes ApS cannot in any way be obliged to pay any compensation or compensation for any losses that may occur in cases where the goods do not meet the customer's expectations
Any claims or claims regarding the goods or the redemption thereof must be addressed to the partner. If you're i doubt on who the Contracting Party of your purchase is, then please reach out to our customer service team at hello@Brandheroes.com
Extended limitation for purchase of vouchers from partners
Brandheroes can in no way be obliged to pay any compensation or compensation for any losses that may occur in the case of the purchase of a voucher, where:
- The voucher is not redeemed by the partner
- The product or service received in exchange for the voucher are not corresponds to the customer's expectations
- The partner has gone bankrupt or ceased to exist
- Or other matters that affect the service / product covered by the voucher.
14 days cancellation right
When you shop online and at www.Brandheroes.shop you usually have 14 days right of cancellation, where you can notify us that you regret the purchase and then return the item to us. It is your contracting party that handles cancellation cases.
The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitutional day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.
To claim the cancellation right, you must notify us within 14 days of receipt of the item at hello@Brandheroes.com
Please note that some products, services and events is not covered by the 14 days cancellation rights e.g. food, vouchers and customized products
If you regret the purchase, the goods must be returned to the store where you picked up the goods or from where it was sent the in the first place.
On return, make sure that the goods are properly wrapped. You are responsible for the package / goods until the store receives it. Therefore, always save receipt for sending as well as track and trace number.
If the goods was sent to you, we'll send you a return label, that will cover the shipping cost for the return of the goods.
Return and exchange is only free as long as Brandheroes.shop's return label is used.
We expect you to ship the goods as soon as possible after you have given notice of cancellation, and you must return them within 14 days of your departure.
You must attach a copy of the order confirmation or other documentation for your purchase.
The condition of the item when you return it
You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, characteristics and functioning of the product. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not put it into actual use.
If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount, depending on the trade value of the item.
When we receive the item, we will check it and you will be refunded the amount you paid to us upon purchase. If you cancel your purchase, you will be refunded the amount you paid us. In the event of any impairment for which you are liable, this amount will be deducted.
If you exercise your right of cancellation, we will refund all payments received from you, including delivery costs (except for any additional costs arising from your choice of a different form of delivery, other than the cheapest form of standard delivery we offer), without undue delay and at all circumstances within 14 days from the date we received your goods return.
The amount is always transferred to the same payment method with which you paid the purchase. For example, if you paid with a card, the purchase amount is returned to the debit card you used in the purchase. Lack of original packaging may be a loss of value, so in order to be able to receive all the money back, it is recommended that the item be returned in original packaging.
If we receive a return package that has not been delivered or has been denied receipt, we reserve the right to charge you for any costs incurred.
Complaint of goods
NOTE: In cases where Brandheroes ApS is not a contracting party, all complaints must go through the partner and seller of the product. You can look at your order confirmation who is the contracting party. Alternatively, you can contact us and we will inform you whom your contracting party is.
Your purchase is covered by the Purchase Act, including the lack of rules. This means that you can either get a defective item repaired, replaced, refunded or discounted, depending on the specific situation. Of course, it is a requirement that the complaint is justified and that the defect did not arise as a result of improper use of the product or other injurious behavior.
A complaint case is a case between you and the dealer. We will communicate the contact but are not responsible for the product's defects. You must contact us and advertise within a "reasonable time" after you have discovered the defect in the product. We recommend advertising as soon as possible
You can advertise by contacting us by email to hello@Brandheroes.com
Depending on the specific situation, you will receive the further instructions. When returning the item, please at the same time, as detailed as possible, state what the problem is.
In justified complaints, we reimburse reasonable shipping costs. Otherwise, you must bear all transport costs yourself, including our shipping costs for returning the goods after examination, and we can charge you an amount of up to DKK 200 for examination of the goods.
Remember that the item must always be shipped in proper packaging and receive a receipt for shipment. You are responsible for the package / goods until our receipt. Therefore, save mail receipt incl. information on shipping costs and any track and trace number.